This guide provides a high-level overview of the iHospita HMS for stakeholders, product managers, and business decision-makers.
System Overview
iHospita is a multi-tenant SaaS Hospital Management System that enables healthcare facilities to digitize their operations. Multiple hospitals can use the same platform while maintaining complete data isolation and security.
Target Users
| User Type | Platform | Key Activities |
|---|
| Hospital Staff | Portal | Patient care, billing, clinical operations |
| Hospital Admins | Portal | Staff management, configuration, reports |
| iHospita Admins | Console | Hospital onboarding, platform management |
| Patients | Queue Display | View queue status in waiting areas |
| Prospects | Landing | Learn about iHospita, request demos |
Key Capabilities
1. Patient Management
- Registration: Staff-only patient registration with automatic family membership
- Medical Records: Complete history including consultations, labs, prescriptions
- VIP System: Points-based loyalty program with automatic tier upgrades
- Family Accounts: Shared loyalty points across family members
2. Clinical Operations
- Queue Management: Real-time queue with TV display support
- Consultations: SOAP notes, vital signs, ICD-10 diagnoses
- Prescriptions: Drug interaction checking, pharmacy integration
- Laboratory: Test ordering, result entry, abnormal flagging
3. Financial Management
- Multi-Currency: USD and KHR support with exchange rates
- Payment Methods: Cash, Card (Stripe), Bank Transfer
- Partial Payments: Flexible payment scheduling
- Reconciliation: Daily collection reports and cash balancing
4. Administration
- Multi-Branch: Support for hospital networks
- Role-Based Access: Granular permissions per role
- Audit Logging: Complete activity tracking
- Custom Branding: Hospital-specific themes and logos
Subscription Model
iHospita offers three subscription tiers:
| Tier | Target | Key Limits |
|---|
| Starter | Small clinics | Limited clinics, patients, staff |
| Pro | Medium hospitals | Higher limits, advanced features |
| Enterprise | Hospital networks | Unlimited usage, priority support |
Key Business Decisions
The following decisions have been confirmed during requirements gathering:
VIP & Loyalty
| Decision | Choice |
|---|
| VIP Model | Points-based tiers (Silver/Gold/Platinum) |
| Queue Priority for VIP | No - Equal queue treatment |
| Discount Stacking | Not allowed - One discount per transaction |
Authentication & Security
| Decision | Choice |
|---|
| Identity Provider | Keycloak (OAuth2/OIDC) |
| Two-Factor Auth | Required for all staff (Email OTP) |
| Session Timeout | 8 hours of inactivity |
| HIPAA Compliance | Not required |
Operations
| Decision | Choice |
|---|
| Patient Self-Registration | No - Staff must register |
| Queue Structure | Per doctor (not per department) |
| Cancellation Policy | Free cancellation anytime |
| Notifications | Email only (no SMS initially) |
Competitive Advantages
Technical Excellence
- Modern Architecture: Microservices with API Gateway
- Enterprise Auth: Keycloak for secure, scalable authentication
- Full Observability: Real-time monitoring and alerting
- Cloud-Native: Docker containers on DigitalOcean
Business Value
- Multi-Tenant Efficiency: Lower operational costs
- Rapid Onboarding: Hospitals start immediately
- Family-Centric CRM: Unique loyalty program design
- Integrated Workflow: Seamless patient journey
Technology Summary
For stakeholders interested in technical details:
| Layer | Technologies |
|---|
| Backend | NestJS, TypeScript, Prisma |
| Frontend | React, Next.js, Ant Design |
| Database | PostgreSQL, Redis |
| Infrastructure | Kong, Keycloak, Docker |
| Observability | Prometheus, Grafana, Loki |
| Cloud | DigitalOcean, Firebase Hosting |
Success Metrics
The system is designed to achieve:
| Metric | Target |
|---|
| Patient Registration | 50% enrollment rate |
| VIP Conversion | 25% of patients reach VIP status |
| Repeat Visits | 40% increase |
| System Uptime | 99.9% availability |
| Page Load Time | < 2 seconds |
Documentation Quick Links
For questions about the system: