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Console Admin Flows

This document details the workflows for iHospita Console administrators.

Console Roles​

RoleAccess Level
Super AdminFull platform access
AdminHospital and user management
SupportView-only + impersonation
BillingSubscription management

Hospital Onboarding​

Create New Hospital​

Console Admin
     │
     ├─→ Navigate to Hospitals
     ├─→ Click "Add Hospital"
     ├─→ Enter hospital details:
     │   • Name
     │   • Prefix (unique)
     │   • Address
     │   • Contact info
     │
     ├─→ Configure subscription plan
     ├─→ Save hospital
     │
     ▼
System automatically:
     │
     ├─→ Creates Keycloak realm
     ├─→ Creates storage folder
     ├─→ Copies role templates
     └─→ Hospital is active

Create Hospital Admin​

  1. Navigate to hospital
  2. Click "Add Admin User"
  3. Enter user details:
    • Email
    • Name
    • Phone
  4. Select role (Owner)
  5. Save user
  6. System sends welcome email
  7. User sets password via Keycloak

Support Workflows​

Impersonation​

  1. Navigate to hospital
  2. Select user to impersonate
  3. Click "Impersonate"
  4. Acknowledge audit logging
  5. View Portal as that user
  6. Maximum 1 hour session
  7. End impersonation when done

Troubleshooting​

  1. Review user's recent activity
  2. Check audit logs
  3. Impersonate if needed
  4. Identify issue
  5. Document resolution
  6. Update knowledge base

Role Template Management​

Create Role Template​

  1. Navigate to Role Templates
  2. Click "Add Template"
  3. Enter role name
  4. Select permissions:
    • View permissions
    • Edit permissions
    • Delete permissions
    • Admin permissions
  5. Save template

Update Role Template​

  1. Select existing template
  2. Modify permissions
  3. Save changes
  4. Note: Only affects NEW hospitals

Subscription Management​

Create Plan​

  1. Navigate to Subscription Plans
  2. Click "Add Plan"
  3. Enter plan details:
    • Name (Starter/Pro/Enterprise)
    • Price (monthly/yearly)
    • Limits:
      • Max clinics
      • Max patients
      • Max staff
  4. Save plan

Change Hospital Plan​

  1. Navigate to hospital
  2. Click "Subscription"
  3. Select new plan
  4. Confirm change
  5. System updates limits

Theme Configuration​

Configure Hospital Theme​

  1. Navigate to hospital
  2. Click "Branding & Theme"
  3. Configure:
    • Logo upload
    • Favicon upload
    • Primary color
    • Secondary color
    • Header/Sidebar colors
  4. Preview changes
  5. Save theme
  6. Changes apply immediately

Analytics & Reporting​

Platform Metrics​

  1. Navigate to Dashboard
  2. View key metrics:
    • Total hospitals
    • Active users
    • Transaction volume
    • Revenue
  3. Filter by date range
  4. Export data if needed

Hospital Reports​

  1. Navigate to hospital
  2. Click "Analytics"
  3. View hospital-specific metrics
  4. Compare with platform average

Audit Log Review​

View Audit Logs​

  1. Navigate to Audit Logs
  2. Filter by:
    • Date range
    • User
    • Action type
    • Hospital
  3. Review log entries
  4. Export for compliance

Key Events Logged​

  • Hospital creation/updates
  • User creation/updates
  • Impersonation sessions
  • Subscription changes
  • Theme changes
  • Role template changes