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Staff Workflows

This document details the workflows for each staff role in iHospita HMS.

Receptionist Workflows​

Morning Setup​

  1. Log in to Portal
  2. Review today's appointments
  3. Prepare reception area
  4. Start accepting patients

Patient Check-in​

  1. Search for patient (phone/ID)
  2. If new → Register patient
  3. If existing → Verify information
  4. Select doctor
  5. Generate queue number
  6. Direct patient to waiting area

Appointment Management​

  1. Open appointment calendar
  2. Check doctor availability
  3. Book appointment slot
  4. Confirm with patient
  5. System sends confirmation email

Doctor Workflows​

Start of Day​

  1. Log in to Portal
  2. Review today's queue
  3. Review scheduled appointments
  4. Begin consultations

Patient Consultation​

  1. Call next patient from queue
  2. Review patient history
  3. Record chief complaint
  4. Conduct examination
  5. Record findings (SOAP notes)
  6. Make diagnosis (ICD-10)
  7. Create prescription (if needed)
  8. Order lab tests (if needed)
  9. Complete consultation
  10. Call next patient

Lab Result Review​

  1. Receive notification of results
  2. Review lab results
  3. Contact patient if critical
  4. Update treatment plan

Nurse Workflows​

Patient Vitals​

  1. Call patient from queue
  2. Record vital signs:
    • Blood pressure
    • Temperature
    • Pulse
    • Weight
    • Height
  3. Note any concerns
  4. Return patient to queue

Assist Consultation​

  1. Prepare examination room
  2. Assist doctor as needed
  3. Document additional notes
  4. Prepare next patient

Cashier Workflows​

Payment Processing​

  1. Search for patient
  2. Review pending invoices
  3. Verify services/items
  4. Apply discounts (VIP auto-applied)
  5. Select payment method
  6. Process payment
  7. Print receipt
  8. Points automatically added

Daily Reconciliation​

  1. Generate daily collection report
  2. Count physical cash
  3. Compare with system total
  4. Record any discrepancies
  5. Submit reconciliation

Lab Technician Workflows​

Sample Collection​

  1. View pending orders
  2. Call patient
  3. Collect sample
  4. Label sample
  5. Record collection time
  6. Send to processing

Result Entry​

  1. Process test
  2. Enter results
  3. Compare with reference range
  4. Flag abnormal values
  5. Submit for review
  6. Notify doctor if critical

Pharmacist Workflows​

Dispensing​

  1. View pending prescriptions
  2. Verify medication availability
  3. Prepare medications
  4. Check for interactions
  5. Call patient
  6. Counsel patient
  7. Dispense medications
  8. Update inventory

Inventory Management​

  1. Review stock levels
  2. Identify low stock items
  3. Create purchase orders
  4. Receive deliveries
  5. Update stock

Admin Workflows​

User Management​

  1. Create new staff account
  2. Assign role
  3. Set permissions
  4. Notify user of credentials

Reports​

  1. Select report type
  2. Choose date range
  3. Generate report
  4. Export to Excel/PDF
  5. Distribute to stakeholders